EduHK Estates Office
Supporting The Daily Campus Community
A university campus is more than classrooms; it is a living environment where thousands of people study, work, and interact daily. The EduHK Estates Office works behind the scenes to keep this environment safe, sustainable, and running smoothly.
Our strategy focused on the human experience of the campus. We designed the website to act as a supportive digital companion, transforming complex administrative processes into an open, inviting gateway that connects people directly to the services that keep their campus safe.
Designing Around Diverse Human Needs
The stakeholders of an estates office are incredibly varied, including a student trying to book a campus venue, a professor reporting a broken light, and supporting staff managing daily security. Each user arrives with a different level of urgency.
We built an empathetic user experience that respects these distinct needs. Instead of overwhelming visitors with administrative data, the navigation guides users through clear pathways tailored to their specific goals, reducing the time and stress involved in submitting basic requests.
Tracking Campus Services Anywhere
We designed a fluid responsive layout that adapts to the user's immediate environment. By focusing on mobile usability, we ensured that critical schedules and urgent maintenance notification forms remain completely accessible when users are away from their desks.
Committing To A Safer Workspace
Long-term construction projects and environmental sustainability initiatives shape the future of the university community. Transparency in these areas builds trust between the administration and the campus population.
We integrated ongoing updates regarding the New Academic Building project and green campus policies directly into the central information framework. This clear layout communicates the university's progress openly, letting everyone see the care put into establishing a safe, sustainable environment.
